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Cancellation Policy
Customers can amend or cancel items depending on the status and progress
of their order. To cancel or amend an order customers must notify us
in writing via email at [email protected] with their full name, order number and details of the request as soon as possible.
Cancelling or Amending Main Collection, Made to Measure & Bespoke Orders
Making changes to an order, including cancelling it can be made up until the point the latex for the order is cut, after which the order will be fulfilled.
Cancelling or Amending Ready-to-Ship Orders
Due to the fast-processing timeframe for Ready to Ship orders, changes can be made to Ready to Ship orders up until the point that the items have been packed for dispatch.
Cancelling or Amending Main Collection, Made to Measure & Bespoke Orders
Making changes to an order, including cancelling it can be made up until the point the latex for the order is cut, after which the order will be fulfilled.
Cancelling or Amending Ready-to-Ship Orders
Due to the fast-processing timeframe for Ready to Ship orders, changes can be made to Ready to Ship orders up until the point that the items have been packed for dispatch.