Time an order takes
Please allow up to 6 working weeks for dispatch of your order, especially during busy periods.
If you should require your order urgently for an event and have left it late in the day to place an order, please contact us and we will endeavour to meet your request. You can email us at email@example.com or call us on +44(0) 115 970 2200 Monday to Thursday 9.00am to 5.30pm and 4.30pm Fridays.
All parcels are sent using plain packaging materials, with only our return address (and no name) on the outside.
We cannot be held responsible for any delays in the delivery times caused by Royal Mail / FedEx. We are subject to their terms and conditions regarding delivery times and any delays. If a parcel is lost, then we have to allow the courier time to investigate and report to us before we can make a claim. This can sometimes take up to 25 days in the case of Royal Mail. Please bear this in mind if you choose to use their services.
For a quicker delivery service we offer Fed Ex for Europe and International orders, quotes can be found using the website when ordering.