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Guarantee and returns

We guarantee all of our workmanship against any faults either in the manufacturing process or in the sheeting material used.

Please do not try to fix a faulty garment as this will invalidate the guarantee.

If a garment has been chlorinated then the guarantee becomes void.

If you feel you have a guarantee claim, please contact us by email and send us high resolution images. We will discuss the issue with you  and try to resolve the problem.

 

Returns / Exchanges

Due to the nature of the latex material used to produce our products, we do not accept returns or exchanges on items that can constitute a health risk to any of our staff or customers.

All clearance items are non-refundable or exchangeable.

If you wish to exchange an item for reasons of fit or some other reason not related to our guarantee, there is a 15% handling fee payable which will be deducted from the refund due.

In exercising any statutory rights to reject or return a product the obligation will be upon you to return the item to our premises.

Sales of all customised items and other items altered from the original design, made to measure items and any accessories such as underwear, gloves, socks, moulded items and toys are non-refundable or exchangeable.

We therefore ask you to check our size guide carefully for every product to help you in making the right choice of size. If in any doubt, please contact us for further assistance.


Returns from outside of the EU

When returning an item from outside of the EU for repair or exchange it is vital that you complete on the paperwork and on the outside of the package that the value is nil. You have already paid the customs duties when you received the item, and by returning it to us the value has become nil. If you do not, we will be liable to import duty and we will reject the package and it will be returned to you.